Refund policy


POWER UP WITH LISA

Effective Date: August 20, 2026  |  Applies to: Foundations in Self-Defense Online Course (OLC), In-Person Self-Defense Class (IPSDC), and Merchandise

Corporate and institutional bookings are governed by individual service agreements, not this policy. For corporate refund/cancellation terms, contact our team directly.

1. Foundations in Self-Defense Online Course (OLC)

The OLC is a self-paced digital product delivered via instant access, including a fillable PDF workbook and certificate of completion.

Refund Eligibility

  • Full refund available within 7 days of purchase, provided the course has not been accessed or any modules started.
  • Once the course is accessed — even partially — the purchase is final and non-refundable.
  • No refunds are issued for completed courses, downloaded workbooks, or issued certificates.

How to Request

Email team@powerupwithlisa.com within the 7-day window with your order number. Refunds are processed to the original payment method within 5–10 business days.

2. In-Person Self-Defense Class (IPSDC)

The IPSDC is a live, in-person class.

Cancellation & Refunds

  • 48+ hours before class: Full refund or free reschedule to another available session.
  • Inside 48 hours: No cash refund. Registrant receives a class credit valid for 6 months, transferable to another session.
  • No-shows (no notice given): Forfeit full payment. No refund or credit issued.
  • Power Up with Lisa reserves the right to cancel or reschedule any class due to low enrollment, weather, or instructor availability — in these cases, registrants receive a full refund or free transfer to another date, their choice.

How to Request

Email team@powerupwithlisa.com at least 48 hours before your scheduled class.

3. Merchandise

All merchandise sales (apparel, gear, and branded products) are final.

  • No returns, exchanges, or refunds — including for wrong size, color, or buyer's remorse.
  • Exception: items arriving damaged or defective may be replaced. Contact team@powerupwithlisa.com within 7 days of delivery with photos of the issue.

4. General Terms

  • All sales are processed in USD.
  • Refunds are issued to the original payment method only.
  • This policy applies in addition to, and does not replace, the Participation Waiver & Media Release Agreement signed at checkout.
  • Power Up with Lisa reserves the right to update this policy at any time; the version in effect at time of purchase governs that transaction.

 

Questions? Contact us at team@powerupwithlisa.com or 720.595.8738.